Privacy Policy

Effective Date: 16/12/2024

At LW Plastering Solutions, we are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website (www.lwplasteringsolutions.com) or interact with us in any way.

If you have any questions about this policy or how your information is managed, please contact us at:
Email: Info@lw-plasteringservices.co.uk
Phone: 07516 765947

1. Information We Collect
We may collect and process the following types of personal information:

• Personal details: Name, email address, phone number, and any other information you provide when contacting us through forms or email.

• Technical information: IP address, browser type, device information, and usage data collected via cookies and similar tracking technologies.

• Business details: Information related to your property, project requirements, and service requests.

2. How We Use Your Information
We use your personal information for the following purposes:

• To provide services: To process your inquiries, provide quotes, and deliver plastering services.

• To improve user experience: To understand how visitors use our website and improve our content and functionality.

• To communicate with you: To respond to your messages, requests, or inquiries.

• For marketing purposes: To send you information about our services (only if you have opted in to receive marketing communications).

• To comply with legal obligations: To meet any legal, regulatory, or contractual obligations.

3. Legal Basis for Processing Your Information
Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide your personal details to request a quote or sign up for marketing updates.

• Contract: When it is necessary to fulfill a service you have requested.

• Legitimate interests: When it is necessary to understand how users engage with our website to improve its functionality.

4. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share it with trusted third parties, including:

• Service providers: Third-party companies that support our operations (e.g., hosting providers, analytics services).

• Legal authorities: If required to comply with a legal obligation or in response to a valid legal request.

All third parties that process your data do so in line with GDPR and data protection regulations.

5. How We Protect Your Information
We take appropriate technical and organisational measures to secure your personal data, including:

• Data encryption: We use secure encryption protocols to protect sensitive data.

• Access controls: Only authorised personnel have access to your personal data.

• Data minimisation: We only collect and store data that is necessary for our business operations.

 
6. How Long We Keep Your Information
We only keep your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once the information is no longer needed, it will be securely deleted.

7. Your Rights Under GDPR
Under UK GDPR, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete information.

• Deletion: You can ask us to delete your personal information in certain circumstances.

• Restriction: You can request that we limit how we process your personal information.

• Objection: You can object to how we process your personal information for legitimate interests or marketing purposes.

• Data portability: You have the right to request your information in a portable, machine-readable format.

If you would like to exercise any of these rights, please contact us at Info@lw-plasteringservices.co.uk. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies may collect:

• Usage data: How you interact with our website.

• Technical data: Browser type, device information, and IP address.

You can manage or disable cookies via your browser settings, although doing so may affect website performance. For more information, see our Cookie Policy.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any external sites you visit.

10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Any changes will be posted on this page, and the "Effective Date" at the top will be updated.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: Info@lw-plasteringservices.co.uk
Phone: 07516 765947

We are committed to resolving any issues related to your privacy in a prompt and transparent manner.
This policy ensures compliance with GDPR and builds trust with users by being clear, transparent, and easy to understand. Let me know if you'd like any adjustments, additions, or specific details included.